Shipping Policy


Shipping Area

We deliver within the entire United States. Shipping to other countries outside of the United States is currently not supported.

Shipping Fees

Orders of $50.00 or more (including $50.00) qualify for free shipping. For orders under $50.00, a flat shipping fee of $15.99 will be charged.

Taxes

All taxes and related fees are already included in the product price; you do not need to pay any additional fees.

Processing Time

Processing time is 1-3 business days.

Transit Time

The estimated total transit time is 5-8 business days after the order has been shipped.

Issue Reporting Timeframe

If there are any issues with your received items, we recommend contacting us within 7 days of delivery for easier and faster processing. Please note that exceeding this recommended timeframe does not affect your statutory rights.

Shipping Carriers

We partner with reliable shipping carriers such as UPS, FedEx, and DHL.

Order Tracking

After placing an order, you will receive an email containing information such as your order number, payment billing details, and the shipping carrier. You can check your order status by visiting the "Order Tracking" page on our website and entering your email address or phone number along with the corresponding order number.

Liability Statement

  • Product Damage or Loss: If an item is damaged or lost during transit, we will take full responsibility and arrange a replacement or refund for you.

  • Shipping Modification and Cancellation: If you need to modify or cancel your order, please contact us before the order is shipped. Once the item has been shipped, modifications and cancellations cannot be processed.

  • Delivery Address and Responsibility: Please ensure the shipping address provided is accurate and complete. We are not responsible for failed deliveries resulting from incorrect or incomplete addresses provided by you.

Sign-for Notes

Upon delivery, please carefully inspect the external packaging. If you notice severe damage to the outside box, you have the right to refuse the package or ask the delivery driver to note the damage before you sign for it.

Split Shipments

Because indoor furniture can be large or heavy, orders containing multiple items may be shipped in separate packages. Therefore, they might arrive at your address on different days.

Unclaimed Packages

If a package is returned to us because it was unclaimed or refused at the destination without prior communication with us, the original shipping fee is non-refundable.

Force Majeure

We always strive to deliver your items on time. However, we are not responsible for delivery delays caused by unforeseeable circumstances beyond our control, such as extreme weather conditions or natural disasters.

Contact Information

Address: 8161 Highway M, Mount Vernon, MO 65712, United States
Phone: +1 (417) 466-3842
Email: solutions@islanoarion.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)